Contact information
Last Updated: July 2026
Welcome to the Contact Information page for FocusFrame.space.
We believe that excellent customer service is just as important as offering premium sunglasses and eyewear. Whether you have a question before placing an order or need assistance after your purchase, our dedicated support team is here to help.
Our goal is to provide every customer with fast, professional, and friendly assistance throughout every stage of their shopping experience.
Our Commitment
Since our establishment in 2022, FocusFrame.space has been committed to delivering not only stylish, high-quality sunglasses but also exceptional customer support.
We understand that shopping online should be simple, secure, and enjoyable. Whenever you need assistance, our team is ready to provide clear answers and reliable solutions.
We value every customer and strive to respond to all inquiries as quickly as possible.
Business Information
Store Name
FocusFrame.space
Business Address
7 Empire Ave
Kapuskasing, ON P5N 1P7
Canada
Customer Support Email
Phone Number
(647) 796-1393
Website
FocusFrame.space
Customer Support Hours
Our customer service team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact us.
You may reach us at:
Our support specialists can assist you with:
- Product recommendations
- Order status
- Shipping updates
- Tracking information
- Return requests
- Refund inquiries
- Exchange assistance
- Payment questions
- Warranty concerns
- General customer service
We aim to respond to all emails within 24 business hours.
Phone Support
If you prefer speaking with a member of our support team, you may contact us by phone during our business hours.
Phone
(647) 796-1393
Please have your order number available if you are calling regarding an existing purchase.
Before Contacting Us
To help us resolve your request as quickly as possible, please include the following information whenever applicable:
- Full Name
- Order Number
- Email Address Used During Checkout
- Product Name
- Description of Your Question
- Photos (if reporting a damaged or incorrect item)
Providing complete information allows our team to process your request more efficiently.
Questions We Can Help Answer
Our customer support team is happy to assist with topics including:
Orders
- Order confirmation
- Order modifications
- Order cancellations
- Product availability
Shipping
- Shipping status
- Delivery estimates
- Tracking assistance
- Shipping delays
- Lost packages
Returns
- Return eligibility
- Return instructions
- Refund processing
- Exchange requests
Products
- Product recommendations
- Lens features
- Frame styles
- Size guidance
- UV protection information
- Polarized lens information
Payments
- Payment methods
- Billing questions
- Checkout assistance
- Transaction verification
General Support
- Website assistance
- Account questions
- Promotions
- Store policies
- Business inquiries
Response Time
Our average response times are:
Within 24 Business Hours
General Inquiries
1 Business Day
Return Requests
1–2 Business Days
Refund Requests
After approved inspection, refunds are processed promptly. Financial institutions may require additional time before funds appear in your account.
Damaged or Incorrect Orders
If you receive:
- A damaged item
- An incorrect product
- A defective product
- Missing components
Please contact us within 7 days of delivery.
To speed up the process, include:
- Order number
- Photos of the item
- Photos of the packaging
- Brief explanation of the issue
Our support team will investigate and provide the most appropriate resolution as quickly as possible.
Shipping Questions
For shipping inquiries, please include:
- Your order number
- Full name
- Delivery address
- Tracking number (if available)
This information allows us to quickly locate your shipment and provide accurate updates.
Returns & Refunds
If you would like to return a product, please contact us before sending any item back.
Our customer support team will provide:
- Return authorization (if required)
- Return instructions
- Packaging recommendations
- Return shipping information
- Refund updates
We proudly offer 30-Day Free Returns for eligible purchases.
Privacy
All customer communications are handled with care and confidentiality.
Information provided during customer support interactions is used solely to assist with your inquiry and improve our services.
We do not sell or share personal information except as required to process orders or comply with applicable laws.
Our Customer Promise
At FocusFrame.space, every customer matters.
We are committed to providing:
- Professional service
- Honest communication
- Timely responses
- Fair solutions
- Secure shopping
- Reliable support
- Premium products
- Long-term customer satisfaction
Your confidence in our store motivates us to continually improve our products and services.
Thank You
Thank you for choosing FocusFrame.space.
Whether you're purchasing your first pair of sunglasses or returning as a valued customer, we appreciate your trust and look forward to serving you.
If you have any questions at any time, please don't hesitate to contact us.
FocusFrame.space
Email: support@FocusFrame.space
Phone: (647) 796-1393
Business Address:
7 Empire Ave
Kapuskasing, ON P5N 1P7
Canada