Refund policy
Last Updated: July 2026
Welcome to FocusFrame.space. We sincerely appreciate your trust in choosing us for your eyewear needs. Customer satisfaction is at the heart of everything we do, and we strive to provide a transparent, fair, and hassle-free return experience.
Please read this Return & Refund Policy carefully before placing an order.
Our Satisfaction Guarantee
At FocusFrame.space, we believe purchasing premium sunglasses online should be completely risk-free.
If you are not fully satisfied with your purchase, you may request a return or refund within 30 calendar days after receiving your order.
We proudly offer:
- Free Worldwide Shipping
- 30-Day Free Returns
- 30-Day Refund Guarantee
- Professional Customer Support
- Simple Return Process
Our goal is to make every shopping experience enjoyable and worry-free.
Return Eligibility
Products may be returned if they meet the following conditions:
- Returned within 30 days after delivery.
- In clean condition.
- Free from intentional damage.
- Includes original packaging whenever possible.
- Includes original accessories (if applicable).
We understand that customers may inspect products after delivery. Reasonable inspection will not affect return eligibility.
Products Eligible for Return
The following products are generally eligible:
- Polarized Sunglasses
- Fashion Sunglasses
- Cat Eye Sunglasses
- Oversized Sunglasses
- Retro Sunglasses
- Luxury Sunglasses
- Korean Style Sunglasses
- Men's Sunglasses
- Women's Sunglasses
- Accessories included with eligible purchases
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products may not qualify for return.
Examples include:
- Items intentionally damaged after delivery
- Lost products after successful delivery
- Products modified by the customer
- Items returned without contacting customer support
- Products showing abuse or misuse
- Gift cards (if offered)
- Final sale items clearly marked before purchase
Incorrect or Damaged Orders
Please inspect your order immediately after delivery.
If your package arrives with:
- Manufacturing defects
- Shipping damage
- Wrong item received
- Missing components
Please contact us within 7 days of receiving your order.
When contacting us, please include:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of packaging
- Shipping label (if available)
Our team will investigate promptly and provide the best possible resolution.
Free Return Shipping
For eligible returns approved by FocusFrame.space, return shipping is provided at no additional cost whenever applicable.
If local return shipping arrangements differ depending on your country, our support team will provide complete instructions before the return begins.
Never send products back without receiving return instructions.
Refund Approval
Once your returned item arrives, our team will inspect the product.
Inspection typically takes 2–5 business days.
After approval, refunds will be processed automatically.
Refund Method
Approved refunds are issued using the original payment method whenever possible.
Examples include:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Other supported payment providers
Depending on your financial institution, refunds may appear within:
- 3–5 business days
- 5–10 business days
- Up to 15 business days in certain countries
Processing times may vary by bank.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your payment provider.
- Contact your bank.
If your refund still cannot be located after these steps, please contact us.
Exchanges
If you would like another model, color, or style of sunglasses, we recommend:
- Requesting a return.
- Receiving your refund.
- Placing a new order.
This helps ensure the fastest service.
Order Cancellation
Orders may be cancelled before fulfillment.
If your order has not entered shipping preparation, cancellation is usually possible.
Once an order has shipped, cancellation is no longer available, but our standard 30-day return policy still applies.
Refused Deliveries
Packages refused by the customer without prior communication may experience delays before refund processing.
Please contact customer service before refusing delivery.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
- Contact us immediately.
- Changes may be possible before shipment.
- Once shipped, address modifications cannot always be guaranteed.
Lost Packages
If tracking shows unusual delays, we will work with the shipping carrier to investigate.
Every effort will be made to resolve lost shipment situations fairly and efficiently.
Gifts
If an item was marked as a gift during checkout, refunds or replacements will be handled according to the original purchase information.
Please contact customer support for assistance.
Fraud Prevention
FocusFrame.space reserves the right to decline refund requests involving:
- Fraudulent claims
- Repeated abuse of return policies
- Intentional product damage
- False shipping claims
These measures help protect both our customers and our business.
Consumer Rights
Nothing in this Return & Refund Policy limits any consumer rights provided under applicable laws.
Where local regulations provide additional protections, those rights remain fully applicable.
Policy Updates
FocusFrame.space may update this Return & Refund Policy periodically.
The latest version will always be available on our website.
Contact Information
If you have any questions regarding returns or refunds, please contact us.
FocusFrame.space
Email: support@FocusFrame.space
Phone: (647) 796-1393
Business Address:
7 Empire Ave
Kapuskasing, ON P5N 1P7
Canada
Thank you for shopping with FocusFrame.space.
We appreciate your trust and remain committed to providing premium sunglasses, exceptional customer service, and a worry-free shopping experience.